To ensure a perfect fit we offer a trial sample (mock coat) for customers to try on their dog before making up the real coat. We do not charge for this.
On receipt of your order we will make a mock pattern according to your measurements and send it to you via Royal Mail. A self-addressed mailing bag will be enclosed to return the mock in.
If the mock does not fit your dog, this will give you the opportunity to let us know by marking any alterations on it. If it turns out there are quite a few alterations to be made we will be happy to send more than one mock if required.
You send the mock back to us in the self-addressed mailing bag supplied along with your payment.
Once we receive the mock back we will make up your coat according to the mock. We aim to get the coat made within 14 days but it is usually less than this. Please note though that in busy periods it can take longer, however all coats will be made and dispatched within 30 days.
Once you have returned the mock (or if you do not want a mock) you are effectively agreeing to the measurements and/or fit therefore we cannot be held responsible for any coats that do not fit properly and any subsequent alterations requested may be charged. This is why we encourage more than one mock if necessary to avoid alterations to the final coat.
Help us keep costs down. All mocks remain the property of Gillrugs and we reserve the right to charge if you do not send it back to us unless we instruct you otherwise.